Do not delay. Freight claims must be filed within 3 to 7 calendar days depending on the freight company. If you have received a package damaged and signed for it, then you are ineligible for a freight claim. It is the responsibility of the receiver once they signed for the shipment.
Concealed Damage: The box is in good condition but the product is damaged. Please send photos of the box and door to the email address: firstname.lastname@example.org. Provide details about whether or not you signed for it. Our customer support department can provide a copy of the proof of delivery with signature at the customers request.
We will initiate the claims process with the courier. The overall process can take 30 to 60 days depending on the trucking company. Meanwhile you may request for a replacement product, once the freight claim is filed.
You may check on the status of your claim by calling our hotline at (800) 341-9054.