During the pandemic the screen door purchases increased
We suspect it is because of the stay home order. When people were staying at home they needed something to do. So they worked on their home. Making it a more livable and safe place. The panic was terrifying as thousands were getting killed by the savage Corona virus and Best Custom Screens was here helping those in need of new screens.
I got out of my comfort zone
As the sales gone up our customer support department got fanatic with superfluous inbound calls. I was then instructed by our Director Operations Steve Tristan to attend calls as well. Performing as a customer support rep I noticed that most of the complaints, confusions and dilemma about screen door is the measurement.
Measuring is key
Sometimes people don’t know how to take an accurate measurement. The measurements also fluctuate due to various types of window manufacturers there are. Each one of the window manufacturers has there own idea of design and sizing. I know couldn’t they all just keep them the same size. But the don’t!
So many customers prefer to call a handyman just to take measurement and install the screen door which costs more that the screen door itself. Noticing all those issues I discussed with our Director of Operations, Steve Tristan, if we can find a simpler way to help the customers understand how to measure.Read More »How to easily adjust sliding screen door height in 5 minutes.